Got a question? We may already have the answer.
Find quick answers to the most common questions. For anything else, visit our full FAQ.
How can I track my order?
As soon as your parcel ships, you'll receive an email with a tracking link. You can also check your order status on our tracking page. + info
Can I change or cancel my order?
Contact us as soon as possible with your order number, before you receive the shipping confirmation email. We'll check whether your order can still be changed or cancelled. Once shipping is confirmed, changes and cancellations are no longer possible.
How do I return a product?
You have 90 days after delivery to request the return of an eligible product. Select "Return" in the form below and include your order number. Some unsealed cosmetics cannot be returned for hygiene reasons. + info
My parcel says “delivered”, but I haven't received it. What should I do?
First check your letterbox and any designated delivery areas, then ask your neighbours or building concierge. If you still can't find the parcel, use the form below and include your order number and tracking details. We'll open a claim with the carrier and keep you updated.
Didn't find your answer? Send us a message.
Select the reason for your enquiry and include your order number if it's about a purchase. We usually reply within 24 business hours, Monday to Friday, excluding public holidays.
