Do you meet a concern with your order or have a special request for it? We are available by email at hello@browlab.fr the address from Monday to Friday, or directly in clicking here ;)
We answer youwithin 24h to 48 hours, excluding weekends and holidays, where we will read your message the next day. The deadlines can vary very slightly during periods of tenders or at Christmas time for example, where we are very busy.
My account
By creating your Browlab account, you will save time during your next orders and will be informed of promotions and new products in preview.
Click on the menu at the top left of our site on “my account” then click on “Create an account”. The creation of your account allows you to access the history of your orders, your personal information ...
If you have a Browlab.fr account, you can download your bills by logging in and then "my commands", you can then print or download your bills.
In any case, a download link is available in your order confirmation emails (at the bottom).
Do not panic ! During your identification, you can check “Forgotten password” and you will receive in the minutes following an email allowing you to define your new password.
Delivery of my order
The shipping costs are systematically displayed in your basket before validating your purchase.
Once your order is validated and prepared by our warehouse, you receive aconfirmation emailshipping. Just click on "follow my order" in the body of the email to access the tracking of your package.
You can also consult your follow -up directly via your Browlab account. To do this, connect by clicking on "My account" at the top right of our site, then click on "My commands". Then just click on the tracking number.
It all depends on the delivery method for which you have opted, as well as the country where you want to be delivered. To find out more about our providers, deadlines and prices, go to the pageDeliveries & Returns.
Unfortunately, it is impossible for us to add or delete one or more items to your order.Back & refund
Depending on the progress of your order, it may still be possible for us to modify your delivery address. If the order is already taken care of by the warehouse, we will no longer be able to modify it.form here.
Unfortunately it is impossible for the moment to modify this parameter when the order is being processed.
We accept the following payment methods for online purchases:
■ Bank cards: visa, mastercard, credit card, American Express, ■ Paypal, ■ Applepay*, ■ Amazon Pay*, + info
*Not available for subscriptions
All transactions made on the site are highly secured in HTTPS (small padlock closed in the address bar).
An SSL encryption system is set up to protect personal data and payment data. We are committed not to keep your bank card contact details. Finally, we strengthen payments safety thanks to the 3D Secure system for Visa, Mastercard and American American Express cards that are equipped with it. An additional step takes place at the time of payment, making it possible to verify the identity of the card holder and to validate the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, we invite you to contact your bank directly. In addition, our customer service could make checks and contact you before approving the transaction and confirming the order in order to obtain more information to combat fraud and guarantee your protection.
