How to contact customer service?
Are you having a problem with your order or have a special request for it? We are available by email from Monday to Friday from 9:30 a.m. to 5:30 p.m., directly on our website by clicking here .
I have a beauty question, who should I contact?
We will be happy to help you! Write us a quick note from the contact page. We are available Monday to Friday.
I sent an email, when will I receive a response?
We will respond to you within 24 hours, excluding weekends and public holidays , where we will read your message the next day. Deadlines may vary very slightly during periods of offers or at Christmas time for example, when we are very busy. If you do not have a response after this time, please send us an email as your message may have fallen into our spam folder.
Delivery of my order
Where can I have my order delivered?
Browlab ships worldwide . For France, you have the choice between several delivery methods: Colissimo Relais, Colissimo, Chronopost. For international shipments, we send our packages using Colissimo and Chronopost. All the details of costs and deadlines by geographical area can be found on the Delivery page.
What relay points are available?
You can consult the list of relay points by clicking on the following link https://localiser.laposte.fr
How to track my order ?
Once your order has been validated and prepared by our warehouse, you will receive a shipping confirmation email . Simply click on "Track my order" in the body of the email to access the tracking of your package.
You can also consult your follow-up directly via this link . Then you just need to enter the order number and the postal code.
How soon will I receive my order?
It all depends on the delivery method you have chosen, as well as the country where you want to be delivered. To find out more about our service providers, deadlines and prices, go to the Delivery page.
I placed my order this weekend, when will you ship it?
Our warehouse is open Monday through Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a public holiday, the order is processed the following day as well.
I want to change the content of my order, how do I do that?
Unfortunately, we are unable to add or remove one or more items from your order. If you wish to return one or more product(s) to us after delivery, go to the Returns & Refunds section to find out about our return conditions.
I made a mistake in the delivery address, can I change it?
Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order is already taken care of by the warehouse, we will however no longer be able to modify it. Do not hesitate to contact us as soon as possible via our contact form .
I want to change delivery method, is it possible?
Unfortunately no, it is currently impossible for us to modify this parameter when the order is being processed.
I want to cancel my order, is it possible?
If your order has not yet been processed by our warehouse, we can cancel and refund it. In this case, contact us as soon as possible by email via our contact form .
If the order has been sent to the warehouse, unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, you can return your products to us via the Returns & refunds page.
How do I create my Browlab account?
Click on the top right of our site on “My account” then click on “Create an account”. Creating your account gives you access to your order history and personal information.
I lost my password, how do I log in?
When you identify yourself, you can check “forgotten password” and you will receive an e-mail within minutes allowing you to define your new password.
I can't log in to my account
It is quite possible that you have not yet created an account with us, even if you have already placed an order online. All you have to do is create your account (it takes less than a minute). To do this, you can click on the top right on the “My account” tab and then click on “Create an account”.