Return & Refund Policy


You have 15 days after the delivery date to change your mind (excluding gift cards which are neither exchangeable nor refundable).

Any return request must be sent via this link:

Return request

Once your request has been validated, you will receive a return agreement as well as the label to print and the procedure to follow. You can then return the product(s) to us by sticking the label on the return box.

Upon receipt of your product, our customer service will confirm receipt by notifying you by email. One of our operators will check the conformity status of the product. If the latter is compliant (original packaging, unused, etc.), the refund will be made.


Refunds are made within 15 days of receipt of your item(s) to the payment method used for your purchase. For security reasons, we are not authorized to make the refund to another account or via a credit card different from the one used for payment on order.

Any package sent outside of this procedure cannot be processed .